Trading Policy

I. REGULATION ON THE CREATION OF ADVERTISEMENT AND TRANSACTION ORDER

• When a member on T-Rex deals with each other, it is the exchange between the advertiser (hereinafter called “maker”) and the user who wishes to deal (hereinafter called “taker”). In particular, taker will be charged a fee of 1% of the transaction value (the price displayed includes the fee).

• The price is determined by the maker by specifying the USD exchange rate with the fiat currency unit multiplied by the price of the Digital Asset referenced on three other exchanges such as Bitstamp, Bitfinex, and Coinbase etc. or the average price of major exchanges in the world or you can specify the lowest price to sell and the highest price you want to buy, and there will not be any interference from T-Rex.
  Therefore, the maker will take full responsibility for his posted price.

• Any evidence that shows signs of fraud, deliberately carrying out improper actions against the regulations set out by T-Rex, using inappropriate words or deliberately exploiting errors will be permanently blocked if clear reasons are not given and all remaining balances will be frozen.

• Each individual can use only one account during the usage process; the remaining accounts of that individual will be permanently locked. Intentional acts of creating multiple accounts from one person are not counted as referrals.

• In the course of your use of the service provided by this Website, payable taxes incurred and all costs are judged and solely born by you and not related to the Company.

II. REGULATION ON CUSTOMER SUPPORT

• Transactions older than 2 weeks (from the time the transaction was created to the present time) are not supported by our technical support.

• You need to check your payment information carefully before completing the transaction or you can open a díspute and request proof of payment from the buyer. Trading Digital assets are irreversible transactions. T-Rex is always doing its best to protect the rights of Users, but you have the first responsibility, so be cautious. In case your wallet account has not been recorded, you need to wait for a confirmation number (depending on the wallet provider, usually 6 confirmations), you can ask the supplier to check the Transfer order if the number of confirmations meets their requirements, and we do not assume any responsibility for the case that your wallet provider does not credit your account. T-Rex has an obligation to remit to the digital wallet address that the buyer provides after successful transaction, and all digital asset transactions are publicized on nodes of the Global Digital Asset system, e.g. Blockchain (you can check your wallet on Blockchain following the instructions here).

• In dispute transactions, T-Rex facilitates sellers and buyers to provide evidence, necessary information and resolve through chat content. T-Rex’s Support will intervene if there is no response from the opposite side after the time allowed by the transaction.

• If a dispute arises between you and another user due to online transactions, you may not request this Website to provide relevant material by means other than the judicial or administrative authorities.

III. REGULATION ON HANDLING DISPUTE TRANSACTIONS

• Before you proceed with the transaction processing, please take note of the timeline based on when the dispute was opened:

• If the seller does not click “I have paid” in the transaction detail window within 20 minutes, the transaction will be canceled automatically.

• If the buyer opens a dispute for the transaction, the buyer is required to provide proof of payment; the seller must check and verify the payment as soon as possible. T-Rex’s Support will call twice to remind the seller (in case the seller provides verification phone number). After 12 hours, without any response from the seller, we will complete the transaction and send the Digital Asset to the buyer.

• If the seller opens a dispute for the transaction, the buyer is required to provide a payment proof. The maximum time allowed for buyers who are new users (users with less than 5 successful transactions on T-Rex) is 1 hour, and 6 hours for other buyers. If there is no response during this time, the transaction will be canceled and Digital Assets will be returned to the seller’s available wallet.

• During a transaction dispute, if you do not respond within 48 hours without providing a good reason, we will proceed to resolve the dispute based on available data. In such case, your partners in the transaction will have the advantage.

• The support team will close the dispute within 3 days (except for some special cases). If the buyer and seller of the Digital Transaction do not agree with the opposing side or T-Rex, they have the right to open a dispute. Dispute transactions will be handled by T-Rex’s support team.

• T-Rex’s support team resolves dispute by carefully assessing transaction conditions, payment proofs, transactional chat content, user reputation, and other data sent to us by our users and our collected data as part of our privacy policy.

• When the seller does not respond, we will resolve the dispute in favor of the buyer if we believe the seller has received a valid payment from the buyer. In contrast, if the buyer is unresponsive to the seller, we will resolve the dispute based on the data supplied by the seller.

• After the transaction is completed by the seller, the transaction cannot be disputed, reversed or changed.

• Providing false information or documents in a dispute or make false statements or attempting to force a certain outcome of a dispute transaction is considered a violation of this Agreement.

IV. AUTHORIZATION OF TRANSACTION

• After logging in to trade on this Website, the user conducts transactions with other users through this Website.

• When you view the transaction information on this website, you must carefully read the entire contents of the transaction information, including but not limited to price, trust volume, procedure fees, buying or selling direction. After you fully receive the contents of the transaction information, you can press the button to proceed with the transaction.

• After reviewing all the transaction information and confirming that there are no errors, you can send a transaction authorization. After you send the transaction authorization, i.e. you authorize this Website to conduct the corresponding intermediary transaction on your behalf.

• Before reaching a transaction authorization, you have the right to cancel or amend the authorization at any time.

V. TRANSACTION MONITORING

• We base ourselves on the safety and actual transaction situation to arrange and adjust daily transaction limits and maximum withdrawals.

• If the transactions are concentrated in some registered users or an excessive case exists, our professional team will evaluate and make a decision whether they are suspicious;

• For a suspicious transaction that we identify with our judgment, we can take restrictions such as suspending that transaction, denying that transaction, etc., even if possible, trying to reverse the transaction and report it to the governing body, but will not notify you;

• We reserve the right to refuse the registration request of people who live in areas which are non-compliant with international anti-money laundering standards or who may be considered political figures. We reserve the right to suspend or terminate at any time transactions that we judge as suspicious. However, our work does not violate any of your obligations and responsibilities.

V. DEPOSIT FEE/WITHDRAW FEE/TRADING FEE

• Deposit fee: Completely free
• Withdraw fee:
  • BTC: 0.0002 BTC/1 withdrawal
  • ETH: 0.005 ETH/1 withdrawal
  • USDT: 5 USDT/1 withdrawal

• Trading fee: 1% on total volume traded
  • Fee will be charged on Taker*
  • Fee is inclusive into the price displayed on the exchange

• MAKER: Users who create advertisements to buy or sell digital assets on T-Rex.
• TAKER: Users who make buying/selling transactions by choosing of an advertisements on T-Rex